Damages: Oh no, a mishap on the way! If you receive your items and find them in a less-than-perfect state, don't fret! Simply reach out to us, and we'll swoop in like superheroes to take care of the return process. Just make sure to let us know within three days of receiving your order that something is amiss. And hey, if it's possible, please leave those tags on so we can swiftly resolve the issue!
Returns: Sometimes, there might be other instances where we can accept returns. Maybe it's due to the size of the items or some other factors. If you're not totally thrilled with your order, it's best to give us a friendly shout-out first. We'll be more than happy to assist you with an exchange or a replacement. But remember, time is of the essence! Make sure to reach out before your 14 days of adventure are up!
Exchanges: If for any reason you need to make an exchange, please ensure that the item is received back within 14 days from the date of delivery, in its original condition as it was shipped. This includes all packaging, tags, and accessories. We appreciate your understanding and cooperation in adhering to our exchange policy.
Our mission is to keep the adventure alive and ensure that you're always thrilled with your purchases from Lil'Sugarlamb. So, whether it's a return, an exchange, or a friendly chat, we're here for you every step of the way. Let's continue this fun-filled journey together!