How can I pay for my order?
We've got you covered! You can pay for your order using a credit card or PayPal account. We happily accept Visa, Mastercard, AMEX, and Discover.
Do you offer any discounts or promotions?
Oh, absolutely! We love treating our adventurous shoppers to exciting discounts and promotions. To be the first to hear about these fantastic offers, the latest trends, and what's new at Lil'Sugarlamb, make sure to sign up for our email newsletter. We promise you won't miss out on any of the fun!
I just placed my order, but I found another item that I love! Can I add it to my order?
We understand that discovering an additional item you love is incredibly exciting! However, due to the nature of our drop shipping model and our commitment to swift order fulfillment, we are unable to add items to an existing order once it has been placed. If you've found another delightful treasure, we kindly ask you to place a separate order for that item.
How do I know if an item I want is out of stock or back-ordered?
No worries, dear explorer! If the item you desire happens to be out of stock or back-ordered, we'll be sure to notify you as soon as possible. Your satisfaction is our top priority, and we'll keep you informed every step of the way.
Do you offer custom-made items?
While we don't currently offer custom-made items, we always love hearing your suggestions for new trendy products. Who knows, your idea might just inspire our next magical creation!
How long will I have to wait to get my order?
At Lil'Sugarlamb, we take pride in creating handcrafted treasures with utmost care and attention to detail. As each item is meticulously crafted, we kindly request your understanding and patience as we need sufficient time to ensure the highest quality. You can expect to receive your delightful treasures in approximately 21 business days. We understand that the anticipation may feel like forever when you're eagerly waiting, but fear not! We assure you that your patience will be rewarded with a beautifully crafted piece that will exceed your expectations.
Do you ship orders to Canada?
Absolutely! Our adventures extend beyond borders, and we're thrilled to offer shipping to Canada. You'll find the correct shipping option available at checkout, so you can bring a touch of Lil'Sugarlamb magic to your Canadian doorstep.
Besides shipping to Canada, do you also ship internationally?
For now, our international shipping adventures are on hold. We currently focus on delivering joy and treasures within the United States and Canada. However, never say never! Stay tuned for updates, as we might just spread our wings and embark on global adventures in the future.
I received the wrong item or I'm missing an item in my order. What should I do?
Oh no, it seems a twist of fate has occurred! If you received the wrong item or if an item is missing from your order, don't worry. We're here to make things right. Please contact us or email us at firstname.lastname@example.org, providing your order number and details of the incorrect item(s) received or the missing item(s). We'll spring into action and ensure you receive the correct treasures you set out to find.
How do I cancel my order?
If you find yourself on a different path and need to cancel your order, we're here to assist. As long as your order hasn't embarked on its adventure to you, you can cancel it at any time. Just reach out to us with your order number, and we'll take care of the cancellation process. Please note that once an order has been shipped, it can no longer be canceled.